Terms & Conditions – Veo Digitizing

Last Updated: 09/01/2025

Welcome to Veo Digitizing. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before using our services.

1. General Information

Pixel to Stitch (“we,” “our,” “us”) provides digital embroidery designs and related resources through our website. By purchasing and downloading our products, you accept these terms and agree to be bound by them.

2. Digital Products

  • All items sold are digital downloads (embroidery files).
  • No physical items will be shipped.
  • File formats may include DST, PES, JEF, EXP, VP3, and others as specified on each product page.
  • It is the customer’s responsibility to ensure their machine/software supports the formats before purchase.

3. Payments

  • We accept payments through PayPal, Stripe, and major debit/credit cards.
  • All prices are listed in [USD depending on your setup] and may include applicable taxes.
  • Payments must be completed before download access is granted.

4. Download Access

  • After a successful payment, customers receive a secure, time-limited download link.
  • Download links are unique to each customer and must not be shared.
  • Some products may have download limits and expiry dates, which are displayed during checkout.

5. Refunds & Exchanges

  • Due to the digital nature of our products, all sales are final.
  • Refunds or exchanges will not be offered once files are downloaded.
  • If you experience technical issues with your download, please contact us at [your email address], and we’ll be happy to help.

6. License & Usage

  • Purchases are for personal and commercial embroidery use (e.g., stitching designs on items to sell).
  • You may not resell, share, or redistribute the digital files in any form.
  • You may not claim our designs as your own.

7. Intellectual Property

  • All designs, templates, and resources remain the intellectual property of Veo Digitizing.
  • Unauthorized reproduction, reselling, or distribution of our files will result in legal action.

8. Account Responsibility

  • Customers are responsible for maintaining the confidentiality of their account login details.
  • Veo Digitizing is not liable for unauthorized use of your account.

9. Limitation of Liability

  • Veo Digitizing is not responsible for any machine/software incompatibility, errors in stitching, or damage caused by using our files.
  • Our liability is limited to the price paid for the product.

10. Modifications to Terms

  • Veo Digitizing reserves the right to update or modify these Terms at any time without prior notice.
  • Continued use of the website after changes means you agree to the new terms.

11. Contact Us

For questions or support, please reach out:
Email: veodigitizing@gmail.com
Website: https://veodigitizing.com

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